FAQs

Here are a few things you might want to know.

Have a question we haven’t covered?

Write to us at hello@dwellerteas.com or call +91 87300 03033.

Ingredients & Packaging

Do your teas contain caffeine?

Most of our teas are naturally caffeine-free. Sumac Berry, Ginger Green, and Classic Black are the only variants that contain caffeine. You’ll find this clearly mentioned on each product page.

Do any of your products contain artificial or natural flavours?

No - only real ingredients. We don't add any artificial or natural flavours.

Where do you source the ingredients for its teas?

Over 92% of the ingredients we use are made in-house from fresh produce sourced in Northeast India, particularly Manipur.

Does your tea bag contain tea dust or powder?

A common misconception, often used in marketing, is that this type of tea bag contains tea dust, which refers to the smallest particles left after sorting larger leaves. At Dweller, we use fresh fruits, herbs, and spices, carefully sized to fit into our compostable tea bags.

What are your tea bags (infusion bags) made of?

They are biodegradable tea bags, made from abacá (manila hemp). Our tea bags are non-heat sealable - the folding and crimping is done by the machine, so that it is held together by a cotton string, along with a paper tag.

Why are all your tea bags individually wrapped?

This prevents the herbs from deteriorating and keeps them fresh. Exposure to air, light, and humidity can affect the quality of dried herbs, so the sealed packaging ensures the herbs stay fresh until they reach your cup.

Our current envelopes are work in progress - please recycle me.

Do you have loose teas?

Yes, of course! Please check the product page for loose tea options.

Brewing

How do I brew Dweller Teas?

Brewing instructions are mentioned on each pack. In general, our teas are easy to brew and forgiving. A few minutes in hot water is enough to bring out their natural taste.

Can I drink Dweller Teas without milk or sugar?

Yes. Our teas are crafted to be enjoyed without milk and do not require sugar, though you’re welcome to adjust them to your taste.

Orders & Shipping

Where do you ship?

We currently ship across India. Shipping details and timelines are shared at checkout. For international orders, please email hello@dwellerteas.com, and we’ll do our best to help.

How long will my order take to arrive?

Orders are usually processed within 1–2 working days. Delivery timelines depend on your location and are typically 3–5 days after dispatch. We ship with our courier partner Blue Dart, and tracking details are shared via automated email once your order is dispatched.

Returns & Support

Do you accept returns or exchanges?

Due to the nature of food products, we do not accept returns. If there’s an issue with your order, please reach out to us and we’ll do our best to help.

What if my order arrives damaged or incorrect?

If something isn’t right, please contact us within 48 hours of receiving your order with photos. We’ll take it from there.

+91 87300 03033 | hello@dwellerteas.com